Store Policies

At Moda Agogo, we are committed to offering you a safe and satisfying shopping experience. Below are our policies:

Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express).
Online payments through secure platforms.
Other options will be specified during the purchasing process.

Shipping

We offer domestic shipping. Delivery times may vary depending on the recipient's location.

Shipping costs will be calculated during the checkout process and will depend on your location and the characteristics of your order.

Once your order ships, you'll receive an email with a tracking number so you can monitor the progress of your delivery.

Returns and exchanges

If you are not satisfied with your purchase, you can request a return or exchange within 7 days of receiving the product.

Products must be in their original condition, unused, with original labels and packaging.

Shipping costs for returns or exchanges will be borne by the customer, unless the product arrived damaged or defective.

Refund Policy

Refunds will be processed once we have received and verified the returned product.

Depending on the payment method, it may take 7-10 business days for the refund to appear in your account.

Items on Sale

Sale or clearance items are not eligible for returns or exchanges, unless they arrive defective.

Privacy Policies

This privacy policy describes how we collect, use, and protect the personal information of our website users. By using our site, you agree to the practices described in this policy.

Information we collect

We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes, but is not limited to:

The Internet Protocol (IP) address used to connect your device to the Internet.
Login details, email address and password.
Information about your device and connection, and purchase history.
Information about your interaction with our website, such as page response times, length of visit, page interaction, and methods used to browse away from the website.
Personally identifiable information, including name, email, password, and communications.
Payment details, such as credit card information.
Comments, suggestions, product reviews, recommendations, and personal profile data.

How we collect information

Personal information is collected in a variety of ways, such as when:

You make a transaction on our website.
You complete contact forms.
You subscribe to our newsletter or make purchases.
You interact with our site through cookies and tracking tools.

Why we collect your information

We collect this information for the following purposes:

Provide and operate our services.
Provide technical support and customer assistance.
Communicate with you about important updates, promotions, and notifications.
Generate aggregated statistics to improve our services.
Comply with applicable laws and regulations.

How we protect your information

Your data is stored on secure servers protected by firewalls. Additionally:

We use the platform Wix.com to host our site, ensuring data security through PCI-DSS standards.
We restrict access to your information to authorized personnel only.

Use of cookies and tracking tools

Our site uses cookies and similar technologies to improve your browsing experience. These tools collect information such as:

User preferences.
Site navigation data. For more information, see our [Cookie Policy].

Your rights

You have the right to access, correct, or delete any personal data we have collected about you. If you wish to do so, please contact us at:

Email: Arigogo2019@gmail.com
Postal address: Nte 94 4724, Nueva Tenochtitlan, Gustavo A. Madero, 07890 Mexico City, CDMX

Changes to this policy

We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on our website. We recommend that you review this page frequently.

Customer Service

If you have questions or need assistance, you can contact us through the following means:

Email: arigogo2019@gmail.com
Telephone: +52 5667519230
Contact form available on our website.

Accessibility Statement for Moda Agogo Online

This is an accessibility statement from Moda Agogo.

Measures to support accessibility

Moda Agogo takes the following measures to ensure accessibility of Moda Agogo Online:

Include accessibility throughout our internal policies.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Moda Agogo Online is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

We are working to ensure that the translations of our pages are accurate and accessible.

Feedback

We welcome your feedback on the accessibility of Moda Agogo Online. Please let us know if you encounter accessibility barriers on Moda Agogo Online:

Phone: +525667519230
E-mail: arigogo2019@gmail.com
Visitor Address: Nte 94 4724, Nueva Tenochtitlan, Gustavo A. Madero
Postal Address: 07890
Facebook: Agogo402
Instagram: moda_agogo

We try to respond to feedback within 1 working day.

Formal complaints

If you have any accessibility-related complaints, you can contact us via email at (arigogo2019@gmail.com) or by phone at (+52 5667519230). Complaints will be reviewed by our accessibility team, and we will respond within 3 business days.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Moda Agogo

Angelica Miranda Hernández

General Manager

Date

This statement was created on This statement was created on April 25, 2025, using the W3C Accessibility Statement Generator Tool. It will be reviewed and updated regularly to ensure ongoing compliance. using the W3C Accessibility Statement Generator Tool.